Terms of Service

Pod.AI · Last updated: 9 November 2026

These terms govern use of the Pod.AI application ("the App") operated by Dropking AI ("we", "us") under the POD.AI brand. By installing or using the App you agree to these terms on behalf of the store or business you represent.

1. The App

Pod.AI adds an AI-assisted customer chat to an online store. It answers questions from the store's own catalogue, shipping settings, policies and orders (when the shopper verifies an order), and can pass unanswered questions to the merchant's team. Some features are optional (for example an LLM for open questions, or live parcel tracking).

2. Who may use it

You must be authorised to install apps on the store. You are responsible for your staff's use of the App, for the accuracy of the store data the App reads, and for how you handle customer conversations and handoffs.

3. Plans and billing

Free and paid plans (if offered) are billed through the platform's app billing. Limits such as monthly conversations may apply. Unused allowance does not roll over unless we say otherwise. We may change plan prices or limits with notice via the listing or in-app message.

4. Acceptable use

You must not use the App to break the law, to send spam, to collect payment card data in chat, to mislead shoppers, or to probe or overload our systems. We may suspend the App for a store that abuses it.

5. Data and privacy

How we process data is described in our Privacy Policy. You remain responsible for your relationship with your customers and for any notices or consents your store requires.

6. Intellectual property

We keep ownership of the App and its branding. You keep ownership of your store content. You grant us a limited licence to process that content only to provide the App.

7. Disclaimer and liability

The App is provided "as is". AI and rule-based answers can be wrong or incomplete; merchants should review critical replies. To the fullest extent allowed by law we are not liable for indirect or consequential loss, or for loss of profit, data or goodwill. Our total liability for a claim relating to the App is limited to the fees you paid us for the App in the three months before the claim.

8. Term

These terms apply while the App is installed. You may uninstall at any time. After uninstall, shop data is deleted when the platform sends its shop-deletion webhook (typically within about 48 hours), subject to the retention rules in the Privacy Policy.

9. Changes and contact

We may update these terms by posting a new version on this page. Continued use after a change means you accept the new terms. Contact: support@swisspro.site. Operator: Dropking AI (no postal address published).